"Empathy is the ability to imagine yourself in someone else's position and to intuit what that person is feeling." That is a nice definition. I was also intrigued by Pink's statement that empathy is not "feeling bad for someone else. It is feeling with someone else, sensing what it would be like to be that person." While I did not yawn when reading Pink's description of his exhaustion, I have many times noted myself yawning after seeing others yawn or vice-versa. However, I have never fully understood why. Cognitive neuroscientist Steven Platek has attributed this behavior to a "primitive empathic mechanism." Does this mean that we are empathetic by design?
I have never thought about empathy as a marketable skill from an employer's perspective, at least for most industries. We associate empathy with organizations that are charitable, social work, those kinds of things... But, do we perhaps resent businesses for lacking empathy? When companies crumble and all the employees are left in the dust, the country often empathizes with the employees left behind. Would businesses be more successful if they invested more time and money, or really people, in the business of being empathetic? We all know how frustrating it is when we meet a bump in the road of life, and then have to sit on hold on the phone for hours just to correct the problem. I personally like to give my business to companies that have great customer service. And customer service, in a sense, is tied to empathy. They are empathetic of how it feels to be dissatisfied by a product or service. And as Pink points out, empathy is something that cannot be replaced by robots or people millions of miles away.
Will the next generation major in empathy??
I have never thought about empathy as a marketable skill from an employer's perspective, at least for most industries. We associate empathy with organizations that are charitable, social work, those kinds of things... But, do we perhaps resent businesses for lacking empathy? When companies crumble and all the employees are left in the dust, the country often empathizes with the employees left behind. Would businesses be more successful if they invested more time and money, or really people, in the business of being empathetic? We all know how frustrating it is when we meet a bump in the road of life, and then have to sit on hold on the phone for hours just to correct the problem. I personally like to give my business to companies that have great customer service. And customer service, in a sense, is tied to empathy. They are empathetic of how it feels to be dissatisfied by a product or service. And as Pink points out, empathy is something that cannot be replaced by robots or people millions of miles away.
Will the next generation major in empathy??